Tech Mahindra Ltd Pune Hiring for International Inbound Voice

Interview Location: Last round is Tech Mahindra Hinjewadi Phase 3

Work Location- Tech Mahindra Hinjewadi Phase 3(Both Way Cab facility)

Role &
Responsibilities
Resolving billing issues using query solving techniques and providing transparent and concise information. Answering questions about billing or services.
Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
Listen actively to customer needs, concerns, and feedback, and respond appropriately.
Accurately document customer interactions and update records in the CRM system.
Collaborate with team members and other departments to resolve complex issues.

Required Profile
Min 12 month of international Voice experience
Min 10 + 2 ( Undergraduate ) is mandatory
In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay &
Surcharges,



Service charges, and taxes)
Experience resolving customer issues in billing,
Demonstrated communication skills.
The clarity in thought process (Able to articulate his/ her thought)
Ability to handle tough situations with customers.
Robust ability to multitask and take fast decisions independently.
Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
Customer Centric &
Logical Thinking &
Need to be Enough Spontaneous &
Need to take the ownership on the Customer cases.
Ensure Timely &
Qualified Responses to all Queries.

Perks And Benefits Cab Facility both ways [Pick up and drop within Transport radius.

Immense

Growth

Interview Rounds: 1st Level - HR ROUND,2nd Level - UAT / Operations,3rd Level SHL [Need to score B2 and above]

📌 International Inbound Voice Process Pune
🏢 Foundit
📍 Pune