Role & responsibilities
Provide L1/L2 technical support to employees for hardware, software, and network-related issues.
Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
Troubleshoot Windows OS, MS Office, Outlook, Teams, and other business applications.
Handle LAN/WAN, Wi-Fi, VPN, and basic network connectivity issues.
Manage user accounts, password resets, and access-related requests.
Perform software installation, updates, patches, and basic system configuration.
Maintain IT assets and update hardware/software inventory records.
Monitor and resolve IT support tickets within defined timelines.
Coordinate with vendors for hardware, software, internet, and other IT-related services.
Ensure proper IT security, antivirus, backup, and data protection practices.
Prepare and maintain IT documentation, SOPs, and troubleshooting records.




Positive knowledge of Windows Operating Systems
Hands-on experience with Desktop/Laptop troubleshooting
Knowledge of Networking TCP/IP, LAN, WAN, DNS, DHCP, Wi-Fi
Valuable knowledge of MS Office / Microsoft 365
Basic knowledge of Active Directory and user management
Troubleshooting skills for printers and other peripherals
Valuable communication and problem-solving skills

Preferred candidate profile
Experience in IT Helpdesk / Desktop Support / Technical Support
Knowledge of ticketing tools such as ServiceNow, Jira, Freshservice, etc.
Basic knowledge of IT asset management and ITIL processes.
Relevant certifications such as CompTIA A+, Network+, Microsoft will be an advantage.

📌 It Support Engineer Pune
🏢 Yashaswi Group
📍 Pune