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TCS is Hiring for ITIL framework L3 -Problem Management

Experience Range : 10+ Yrs Yrs

Job Location : PAN India

Interview Mode: Virtual Mode

Must-Have
7–18 years of experience in ITSM, Problem Management, Service Reliability, or Operations roles. - Solid hands‐on experience with ITIL Problem Management processes and governance. - Deep expertise in Root Cause Analysis methodologies (5 Whys, Fishbone, Fault Tree Analysis). - Experience driving high‐quality RCAs with explicit distinction between workaround, remediation, and permanent fix. - Proven ability to perform incident and problem trend analysis to identify systemic risks. - Experience working in complex, multi‐vendor enterprise environments. - Robust documentation, analytical, and facilitation skills

15 years of Continuous Education.

📌 Itil Framework Chennai (India)
🏢 Tata Consultancy Services
📍 India