ITSM Developer

Contract

Pan India

Key Responsibilities

Develop, configure, and customize ITSM applications and modules.

Implement and maintain Incident, Problem, Change, Request, Knowledge, and Service Catalog processes.

Develop workflows, business rules, client scripts, UI policies, notifications, and automation.

Configure and enhance ServiceNow ITSM modules based on business requirements.

Develop integrations with third-party applications using REST/SOAP APIs and integration tools.

Work with stakeholders to gather requirements and translate them into technical solutions.

Perform troubleshooting, debugging, root-cause analysis, and production support.

Develop reports, dashboards, and performance metrics for ITSM processes.

Ensure solutions follow ITIL best practices, security standards, and development guidelines.

Participate in testing, deployment, documentation, and release management.





Collaborate with infrastructure, application, security, and service management teams.

Mandatory Skills

Strong experience in ServiceNow ITSM development/configuration.

Valuable knowledge of ITIL/ITSM processes.

Hands-on experience with:

Incident Management

Problem Management

Change Management

Request Management

Service Catalog

Knowledge Management

Robust knowledge of JavaScript and ServiceNow scripting.

Experience with Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Workflows/Flow Designer.

Experience with REST/SOAP integrations and APIs.

Positive understanding of ServiceNow data model, tables, ACLs, roles, and security.

Experience with testing, deployment, troubleshooting, and production support.

📌 Itsm Developer Contract Pan India Mumbai
🏢 AceStack
📍 Mumbai