Interview Mode : Weekend Walkin drive (Face to Face )

Interview Date : 19-Sep-26(Saturday )

Note : Only candidates currently located in Chennai should apply.

Role : ITSM - Service Management

Experience : 5 to 12 Years

Location : Chennai

Must-Have
Platform Development & Configuration - Design and implement ServiceNow solutions using best practices across ITSM, ITOM, ITAM, and SecOps modules. - Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications. - Customize Service Portal and CMS components for enhanced user experience. - Perform instance management, update set promotion, and release coordination. - Configure and support Incident, Problem, Change, Request, and Knowledge Management modules. - Integrate ITSM processes with CMDB and Service Catalog. - Implement SLA definitions, escalation rules, and reporting dashboards. - Configure MID Servers, credentials, probes,



and sensors for Discovery. - Build and maintain energetic and static Service Maps to support CMDB accuracy and change impact analysis. - Integrate with monitoring tools (e.g., SolarWinds, Dynatrace, Splunk) for Event Management and proactive incident response. - Develop custom patterns, scripts, and integrations using IntegrationHub and Service Graph Connectors. - Implement and maintain Hardware and Software Asset Management modules. - Ensure accurate lifecycle tracking, reconciliation, and compliance reporting. - Configure and support Security Incident Response and Vulnerability Response modules. - Integrate with external vulnerability scanners (e.g., Qualys, Tenable) and SIEM tools. - Automate threat intelligence workflows and remediation processes.

📌 Itsm Service Management Chennai
🏢 Tata Consultancy Services
📍 Chennai