KRA Goal: To ensure the showroom is never understaffed and the hiring pipeline is consistently active to support retail operations. KPI - Time to Fill: Any open position must be filled within 7 days.
KPI - Daily Activity: 100% adherence to daily hiring activities, including candidate calls, scheduling interviews, and follow-ups.
KPI - Manpower Gap Resolution: Immediate identification and adjustment of staff shortages before the store opens.
KPI - Hiring Success Rate: Analysis of monthly hiring success and attrition root causes
KRA Goal: To maintain a disciplined workforce and eliminate patterns of absenteeism or tardiness that affect sales. KPI - Reporting Compliance: 100% daily submission of the HR Report (including staff present, absentees, and latecomers) to the Owner/Manager.
KPI - Discipline Audit: Weekly execution of warnings or discussions for staff with frequent absenteeism or late-coming patterns.
KPI - Floor Readiness: 100% daily check of staff grooming (uniform/neatness) and energy levels before store opening.
Performance & Talent Development
KRA Goal:
To improve the quality of the sales team through continuous training and performance categorization. KPI - Training Consistency: Mandatory weekly training sessions (30–45 mins)
covering product knowledge, customer handling, and upselling.
KPI - Performance Categorization: Monthly evaluation and classification of staff into A Players (Reward), B Players (Train), and C Players (Replace).
KPI - Underperformer Action: Weekly execution of warnings and improvement targets for low performers.
Employee Relations & Payroll
KRA Goal: To build trust through timely financial processing and proactive conflict resolution. KPI - Conflict Resolution: 100% of employee issues, grievances, or leave requests addressed and resolved within the same day.
KPI - Payroll Accuracy: Timely and accurate calculation of salaries, incentives, and deductions by the fixed monthly date.
KPI - Retention & Recognition: Execution of monthly "Best Employee" rewards and appreciation to maintain high morale.