- Monitor & maintain computer systems, servers, Wireless Router, networks & other peripherals (Printers, scanners, Monitors etc...)
- Installing & configuring computer systems
- Diagnose hardware & Networking faults
- Configuring & maintaining Outlook
- Troubleshooting & providing resolution to problems
- Knowledge of Windows operating system & other general desktop support issues 7. Knowledge of Internet protocols, DNS, TCP/IP and other networking concepts
- Knowledge of Crimping & Punching
- Install Antivirus Server
- Provide Remote Support
- Maintain Antivirus Back up
- Daily, weekly & Monthly Back up
- Ability to handle clients professionally during all interfaces
- Log & keep records of Customer queries
- Log calls with Service providers
- Maintain Service Installation Reports
Software skills
1.Windows operating system (server/desktop)
2.mail applications
3.Firewall & router commands.
4.Antivirus setup
- Basic Knowledge of MS office 365 and Teams setup and troubleshooting
Soft Skills Client Interaction Valuable Communication Skills Dressing Etiquettes Proper follow-ups and maintaining up to date reports