Position Overview

We are looking for an experienced SD-WAN Operations Engineer to manage, monitor, troubleshoot, and support enterprise SD-WAN and network infrastructure. The ideal candidate should have strong hands-on experience in SD-WAN operations, routing, WAN technologies, network troubleshooting, and incident management.

Key Responsibilities
Monitor and manage enterprise SD-WAN infrastructure and WAN connectivity.
Perform L2/L3 troubleshooting for network and SD-WAN-related incidents.
Troubleshoot SD-WAN overlay and underlay connectivity, tunnels, routing, and application performance.
Configure and troubleshoot BGP, OSPF, static routing, IPsec VPN, NAT, ACLs, and QoS.
Troubleshoot network issues involving latency, packet loss, jitter, bandwidth, and application connectivity.
Manage SD-WAN policies, templates, configurations, and device provisioning.
Perform SD-WAN site deployments, migrations, upgrades, and configuration changes.
Monitor network performance and proactively identify potential issues.
Work with ISPs, carriers, vendors, and internal infrastructure teams to resolve connectivity issues.




Participate in incident, problem, and change management processes.
Perform root-cause analysis (RCA) for recurring or major network incidents.
Maintain network documentation, SOPs, troubleshooting guides, and configuration records.
Follow change-management, security, and operational procedures.
Participate in 247 support/on-call rotation, as required.

Required Skills
3–6+ years of experience in network engineering/operations.
Hands-on experience with SD-WAN technologies.
Robust knowledge of TCP/IP, LAN/WAN, routing, and switching.
Solid hands-on experience with BGP and OSPF.
Experience with MPLS, Internet, broadband, LTE/5G, and WAN connectivity.
Knowledge of IPsec VPN, NAT, ACL, QoS, and network security fundamentals.
Strong troubleshooting and incident-management skills.
Experience working with network monitoring and troubleshooting tools.
Valuable understanding of network availability, performance, and capacity management.

📌 Network Operations Engineer Hyderabad (India)
🏢 Smart IMS
📍 India