Job Responsibilities
Handle customer calls in Malayalam and provide accurate information and support.
Understand customer queries and resolve issues professionally.
Maintain a polite, helpful, and customer-focused approach.
Record customer interactions and update relevant information in the system.
Follow company policies, quality standards, and call-handling procedures.
Escalate complex issues to the appropriate team when required.
Achieve assigned productivity, quality, and customer satisfaction targets.

Requirements
Fluency in Malayalam is mandatory.
Basic proficiency in English is preferred.
Valuable verbal communication and active listening skills.
Ability to handle customers patiently and professionally.
Basic computer knowledge.
Freshers can apply; customer-service/voice-process experience is an advantage.

Key Skills
Malayalam Communication
Customer Service
Active Listening
Problem Solving
Basic Computer Skills
Valuable Communication Skills

Perks
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Malayalam Voice Process Bengaluru
🏢 shivathattex
📍 Bengaluru