About Bydek

Bydek builds a powerful Channel Data Management (CDM) platform that helps enterprises manage, analyze, and gain visibility into large-scale partner and sales data. We focus on improving data accuracy, automation, and decision-making for contemporary businesses.

About the Role

We’re looking for a Junior Customer Support Executive to support our enterprise clients and ensure a smooth experience with the Bydek platform.This role is ideal for someone with B2B software support experience and strong written communication skills, especially over email.

What You’ll Do

- Provide L1/L2 support via email, chat, and calls
- Communicate with clients through clear, professional emails
- Troubleshoot issues related to data workflows, dashboards, and platform functionality
- Collaborate with Product, Engineering, and Data teams for issue resolution
- Assist with customer onboarding and product adoption
- Manage and track issues using ticketing systems (SLA-driven)




- Document common issues, fixes, and workflows
- Support data-related operations and partner workflows
- Ensure high-quality customer experience and response standards

What We’re Looking For

- 2–4 years of experience in Customer Support / Technical Support (B2B software)
- Strong email writing and client communication skills
- Experience working with enterprise/B2B clients
- Basic understanding of software platforms and data processes
- Familiarity with ticketing tools
- Working knowledge of Excel / data handling is a plus

Nice to Have

- Experience in data operations
- Exposure to channel sales, partner ecosystems, or CRM tools
- Understanding of data validation and reporting workflows

Pay: ₹10,550.97 - ₹29,774.74 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Bengaluru)
🏢 Bydek
📍 Bengaluru