? WE ARE HIRING - CUSTOMER SUCCESS SPECIALIST

? 2 OPEN POSITIONS

Customer Success Specialist - 02 Positions

Experience: 1 - 3 Years

Employment: Full - Time | Permanent

? KEY RESPONSIBILITIES

- Manage software renewals & customer retention across GCC accounts
- Proactively follow up on upcoming renewals for Autodesk, Adobe, Chaos, Trimble SketchUp, Bluebeam & Oracle
- Manage renewal opportunities from customer engagement → quotation → follow-up → closure
- Monitor account health, license usage & customer adoption
- Identify renewal risks, delays and customer concerns at an early stage
- Coordinate with Customer Success, Sales, Support & Operations teams
- Support customers with product adoption, workshops and relevant support channels
- Maintain accurate CRM records, renewal trackers, customer interactions & next actions
- Ensure timely and accurate information for renewal order processing

⭐ KEY SKILLS

- Experience in Customer Success / Customer Relationship Management / Renewals / Inside Sales / Account Management
- Strong customer communication, relationship management & follow-up skills
- Good spoken and written English




- Strong organizational skills with the ability to manage multiple accounts and renewal timelines
- Knowledge of CRM, MS Excel & MS Office
- Robust negotiation, coordination & commercial awareness
- Experience with Software / SaaS / Subscription / Licensing Renewals preferred
- B2B customer experience in AEC / Engineering / Construction / Architecture / Manufacturing preferred
- Experience with UAE/GCC customers is an added advantage
- Arabic / GCC-relevant language is an advantage

? JOB DETAILS

Work Location: DLF IT Park, Ramapuram, Chennai

Work Mode: Work From Office

Working Hours: 9:30 AM - 6:30 PM

Working Days: 5 Days a Week

Week Off: Saturday & Sunday

Joining: Immediate / Within 15 Days preferred

? Benefits: PF | Medical Insurance | Gratuity

? RECRUITMENT PROCESS

CV Screening: Shortlisted profiles will be reviewed by the hiring team.

Interview: Interviews will be conducted from 28th September onwards.

Joining: Selected candidates are expected to join in the 1st week of October.

? APPLY NOW (Via Watsapp / Mail)

Contact - HR

? [email protected]

? +91 74186 79988

📌 Customer Success Specialist (Chennai)
🏢 CADD Emirates
📍 Chennai