Key Responsibility
Support clients on phone, email or remote support tools in using and deriving maximum value from the application • Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value • Proactively build strong customer relationships • Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner • Solutionize either through configurations or workarounds to address client specific requirements • Develop competence in the use of all the information systems used in implementation of the application • Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process Tools experience if any:
Experience in GreytHR & Zendesk Qualification and Experience:




Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with domestic clients • Excellent client handling skills • Domain knowledge in Indian Payroll is mandatory • Thorough knowledge of Indian Payroll statutory compliance will be an advantage • Highly Customer Focused with ability to listen and engage customers to achieve desired outcome • Excellent verbal and written English communication skills • Excellent skills on effective telephone and email communication • Apart from English, familiarity in either Hindi, & other language's would be added advantages High degree of patience Advantages:
Excellent Opportunity to be involved in high impact work and progressive learning environment.
Excellent team members & energy filled work environment.
Market-competitive salary.

External Skills And

Expertise • Indian Payroll Knowledge • Good Written & Verbal Communication • Experience into Customer Support

📌 Payroll Support Bengaluru
🏢 Greytip Software Private
📍 Bengaluru