Key Skills:

Process Excellence, Continuous Improvement, SOP

Roles and Responsibilities:
Map current-state processes, including workarounds, rework loops, handoffs, and exception paths.
Establish baseline metrics such as cycle time, touch time, volume, first-time-right, and exception rate using reliable source data.
Support redesign workshops, step elimination, target-state design, and transition planning.
Author and maintain SOPs, control documentation, and process knowledge assets to audit-ready standards.
Track improvement benefits before and after implementation and maintain the improvement register with ownership and status.

Skills Required:
6 to 10 years of relevant experience in process excellence, operational excellence, quality, or business operations.




Robust hands-on experience in continuous improvement and process excellence within transactional operations.
Ability to build process maps, target-state designs, and control documentation that can be executed consistently.
Experience with baselining, benefit verification, and operational measurement using advanced Excel.
Working familiarity with enterprise systems such as SuccessFactors, SAP S/4HANA, SAP Ariba, or Freshservice depending on assignment.

Valuable to Have
SOP authoring experience in a controlled operating setting.
Power BI for reporting and benefit tracking.
Lean Six Sigma Black Belt certification.

Education:

Bachelor's degree in Engineering, Commerce, or Science

📌 Process Excellence Analyst Mumbai
🏢 MyCareernet
📍 Mumbai