Key Responsibility
Support clients on phone, email or remote support tools in using and deriving maximum value from the application - Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value - Proactively build solid customer relationships - Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner - Solutionize either through configurations or workarounds to address client specific requirements - Develop competence in the use of all the information systems used in implementation of the application - Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process Tools experience if any:
Experience in GreytHR & Zendesk Qualification and Experience:




Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with domestic clients - Excellent client handling skills - Domain knowledge in Indian Payroll is mandatory - Thorough knowledge of Indian Payroll statutory compliance will be an advantage - Highly Customer Focused with ability to listen and engage customers to achieve desired outcome - Excellent verbal and written English communication skills - Excellent skills on effective telephone and email communication - Apart from English, familiarity in either Hindi, & other language's would be added advantages High degree of patience Benefits:
Excellent Opportunity to be involved in high impact work and progressive learning environment.
Outstanding team members & energy filled work environment.
Competitive salary.

External Skills And

Expertise - Indian Payroll Knowledge - Valuable Written & Verbal Communication - Experience into Customer Support

📌 Payroll Support Yelahanka
🏢 Greytip Software Private
📍 Yelahanka