Key Responsibilities Coordinate scheduling of online therapy sessions between therapists and families. Manage patient onboarding, documentation, and follow-up processes. Ensure accurate maintenance of therapy records and operational databases.

Coordinate with therapists regarding schedules, attendance, and session updates. Handle communication with parents regarding appointments, rescheduling, and general support. Monitor daily operational workflows and identify prospects for improvement.

Prepare operational reports, dashboards, and performance metrics. Support billing, payment tracking, and documentation wherever required. Assist in implementing and improving SOPs (Standard Operating Procedures).

Coordinate with cross-functional teams including clinical, marketing, and technology.



Resolve operational issues promptly to ensure a smooth customer experience. Support current initiatives, pilot projects, and process automation.

Desired Skills

Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. High attention to detail. Proficiency in Microsoft Excel and Google Sheets. Familiarity with Google Workspace tools. Ability to work independently and take ownership. Robust analytical and problem-solving mindset. Comfortable interacting with parents, therapists, and internal teams. Prior internship experience in operations, healthcare, edtech, or startups is an advantage.

📌 Operation Executive Gurugram
🏢 Deep Connection Innovation Private
📍 Gurugram