Key Responsibilities
Handle day-to-day GPS operations and customer service activities.
Coordinate GPS recent installations, replacements, removals, and service requests.
Coordinate with technicians and assign installation/service work.
Follow up with customers regarding GPS installation and service requirements.
Monitor GPS device status, activation, subscription, and SIM-related issues.
Handle customer complaints and coordinate with the technical team for resolution.
Follow up with customers for subscription renewals and pending payments.
Maintain and update customer, device, SIM, IMEI, and subscription records.
Check expired subscriptions and prepare renewal follow-up lists.
Coordinate with the Sales Team regarding current customer installations.
Track pending installation and service requests until completion.
Maintain daily operations reports and submit updates to management.
Coordinate with the Accounts Team regarding payments, invoices, and pending dues.
Ensure proper documentation of installation and service activities.
Communicate with customers professionally through phone calls and WhatsApp.
Escalate unresolved technical/customer issues to the concerned team or management.
Pay: ₹12,440.66 - ₹40,039.35 per month
Perks
Cell phone reimbursement
Health insurance
Life insurance