Key Responsibilities The Operations Manager will own day-to-day service operations across UtilStop's UAE/INDIA marketplace and support its India expansion — working closely with the India-based tech and support team, UAE leadership, and local partners to keep service delivery, provider quality, and customer satisfaction consistent across every vertical and market.

Service operations

● Own end-to-end service delivery across all verticals, ensuring consistent quality and reliability.

● Build and manage a strong network of service providers, maintaining high performance standards.

Customer experience

● Ensure quick, reliable customer support and a consistently high standard of service across all channels.

● Own resolution of customer issues, keeping satisfaction and retention high.

● Lead and manage the customer happiness team, setting the standard for service excellence.

Strategy & growth

● Help position and strategize UtilStop's service offering across markets.

● Identify and help launch new services and revenue streams as the business grows.

● Contribute to go-to-market and pricing strategy for recent verticals and markets.

Cross-functional coordination

● Work closely with tech, support, and business teams across regions to keep operations aligned.





● Support expansion into recent markets and service categories.

Performance & reporting

● Define and improve operating processes for booking, dispatch, and service completion.

● Track key operational metrics and report regularly to leadership.

Requirements

● 3+ years in operations management, ideally in a marketplace, home services, field service, or aggregator business.

● Experience managing distributed or remote teams across multiple countries — UAE and India experience preferred.

● Comfortable building and managing vendor networks and service-quality processes.

● Strong communication skills; fluent in English, with Arabic and/or Hindi a plus.

● Data-driven — comfortable working with dashboards, KPIs, and reporting tools.

● Experience with franchise, licensing, or joint-venture operating models is a plus.

Nice to Have

● Experience in the UAE and/or Indian home services or field-service industry.

● Familiarity with WhatsApp Business API-based customer support workflows.

● Experience with SaaS-based scheduling or crew-management tools.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Operations Manager Chennai (India)
🏢 UTILSTOP LLC-FZ
📍 India