Roles & Responsibilities:

- Handle inbound customer queries related to credit cards with speed and accuracy
- Maintain high service quality (SQ), first contact resolution (FCR), and average handling time (AHT)
- Ensure timely resolution of customer requests within defined turnaround time (TAT)
- Promote migration to alternate service channels for improved efficiency
- Drive Net Promoter Score (NPS) through positive customer interactions
- Upsell identified products to support revenue generation
- Adhere to weekly shift schedules, including rotational shifts (24x7)
- Support and drive key initiatives within the Customer Contact Centre
- Contribute to overall service excellence and operational efficiency.
- Excellent communication skills in English and Hindi; regional languages are a plus
- Robust problem-solving and decision-making abilities




- Customer-centric mindset with a focus on service quality
- Comfortable working in rotational shifts, including weekends and holidays
- Proficient in using computer systems and CRM tools.

Educational Qualifications:

- Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
- Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience: 0 - 2 years of relevant experience

Pay: ₹300,000.00 - ₹4,600,000.00 per year

Benefits

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Service Representative (Navi Mumbai)
🏢 Bank Payroll
📍 Navi Mumbai