Job Summary

We are hiring a Dispatcher to manage work orders, assign technicians, and ensure timely execution and communication. The role focuses on real-time monitoring, SLA adherence, and efficient queue management.

Key Responsibilities

Work Order Management

- Review and validate incoming work orders in internal systems & Tools.
- Create, update, and maintain accurate work order details

Dispatching & Assignment

- Assign and dispatch jobs based on technician availability, location, and priority
- Ensure job acceptance within defined SLA (≤ 2 hours)
- Reassign or replan rejected/unaccepted jobs

Monitoring & Coordination

- Track job progress in real time and follow up on delays
- Coordinate with technicians for updates and issue resolution

Queue Management

- Manage queues (Upcoming, Re-dispatch, On Hold, Approved Estimates, Awaiting Authorization)
- Replan overdue jobs (>2 days) and escalate stagnant queues (>48 hours)

Communication





- Provide timely status updates to clients and internal stakeholders
- Maintain proper documentation of all communication

Daily Operations

- Handle everyday customer/Client query & new job order calls
- Conduct scheduled queue reviews and clear backlogs
- Ensure all jobs are dispatched, tracked, and pre-planned

Escalation Handling

- Escalate delays, unresponsive technicians, or system issues as per process

Compliance & Documentation

- Ensure accurate job records, completion proof, and SOP adherence

Requirements

- Graduate or relevant experience in dispatch/logistics
- Strong coordination and Good English communication skills
- Ability to manage multi-tasking in a rapid-paced environment
- Basic knowledge of dispatch/CRM tools

📌 Customer Service Advisor (India)
🏢 Beyond Just Service
📍 India