Company Description Eduflair Learning Solutions is a leading immigration and overseas educational consultancy based in Calicut, providing quality services within India and abroad in education, health care, and digital learning. The organization focuses on guiding individuals to identify the most suitable academic and career pathways that match their aspirations and potential. Eduflair is committed to delivering high-value, ethical, and transparent support throughout the consulting process.

The team envisions transforming lives across diverse socio-economic and geographic backgrounds through accessible, high-impact educational opportunities. Applicants can expect to work in a mission-driven environment that prioritizes personal growth and learner success.

Role Description The Customer Relations Manager is a full-time, on-site role based in Kozhikode, responsible for overseeing client interactions and ensuring a positive experience throughout the consultation journey. Daily tasks include responding to inquiries, explaining services and processes, scheduling and managing appointments, and maintaining accurate client records. The role involves coordinating with internal teams to track application progress, resolving client concerns in a timely manner, and providing regular updates to learners and families.

The Customer Relations





Manager will also collect feedback, identify service improvement opportunities, and contribute to client communication materials such as emails, FAQs, and guides. This position requires a solid customer-focused mindset, consistent follow-up, and the ability to represent Eduflair’s values in every interaction.

Qualifications

- Strong customer relationship management and client service skills, with the ability to build trust and maintain long-term engagement.
- Excellent written and verbal communication skills in English; proficiency in regional languages is an added advantage.
- Organizational and time management skills to handle multiple client cases, appointments, and follow-ups efficiently.
- Problem-solving and conflict-resolution abilities to address client concerns and escalations professionally.
- Comfort with basic office software, CRM tools, and digital communication platforms.
- Prior experience in customer service, counseling, education consulting, or a related field is preferred.
- Bachelor’s degree in any discipline; qualifications in business, communications, or education counseling are beneficial.

- Empathy, cultural sensitivity, and a genuine interest in supporting learners and families from diverse backgrounds.

📌 Customer Relations Manager (Kozhikode)
🏢 Eduflair Learning Solutions
📍 Kozhikode