Job Overview

We are looking for a highly motivated and customer-focused Customer Care Manager to lead our customer service team and ensure an excellent customer experience. The ideal candidate will have solid leadership, communication, problem-solving, and team-management skills, with proven experience handling customer concerns and improving service quality.

Key Responsibilities

- Manage and supervise the customer care team and day-to-day customer service operations.
- Ensure customers receive timely, professional, and effective support.
- Handle escalated customer complaints and ensure appropriate resolutions.
- Monitor customer service performance and key performance indicators (KPIs).
- Train, coach, and motivate team members to achieve service targets.
- Monitor customer feedback and identify opportunities to improve customer satisfaction.
- Prepare regular performance reports and share insights with management.
- Identify recurring customer issues and coordinate with other departments to resolve them.
- Develop and improve customer service processes, policies, and procedures.
- Maintain accurate customer records and ensure proper use of CRM systems.
- Coordinate with Sales,



Operations, Finance, and other departments to resolve customer concerns.
- Support recruitment, onboarding, performance evaluations, and employee development.
- Ensure the team follows company policies, service standards, and professional communication practices.

Requirements
- Bachelor’s degree in Business Administration, Management, Communications, or a related field preferred.
- 3–5 years of experience in customer service, customer care, or a supervisory/management role.
- Previous experience managing or supervising a customer service team.
- Excellent verbal and written communication skills.
- Strong leadership and people-management abilities.
- Excellent problem-solving and conflict-resolution skills.
- Customer-focused approach with strong interpersonal skills.
- Ability to work under pressure and manage multiple priorities.
- Proficiency in Microsoft Office and CRM/customer service software.
- Strong organizational and reporting skills.

Pay: ₹13,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Manager (Guwahati)
🏢 TG Workforce Private
📍 Guwahati