Job Title: Customer Support Executive

Location: Bengaluru, Karnataka

Experience: 1–3 Years

Salary: ₹28,000 per month

Employment Type: Full-time

Work Mode: On-site

Job Summary

We are looking for a customer-focused Customer Support Executive to join our team in Bengaluru. The ideal candidate will be responsible for handling customer queries, resolving issues, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

- Handle customer queries through calls, emails, chats, and other support channels.
- Understand customer concerns and provide appropriate solutions within defined timelines.
- Manage complaints, escalations, and follow-ups professionally.
- Maintain accurate records of customer interactions in the CRM/ticketing system.
- Ensure customer issues are resolved within the defined SLA/TAT.
- Coordinate with internal teams to resolve complex or pending customer issues.
- Follow company policies, SOPs, and customer-service guidelines.
- Maintain high standards of customer satisfaction, communication, and service quality.
- Identify recurring customer issues and share feedback with the relevant teams.
- Prepare basic reports related to customer queries, complaints, and resolution status.
- Achieve assigned productivity, quality, and customer satisfaction targets.

Requirements




- 1–3 years of experience in Customer Support, Customer Service, BPO, Contact Centre, or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Comfortable handling difficult customers and escalations.
- Basic knowledge of CRM/ticketing systems.
- Working knowledge of MS Office/Excel.
- Ability to manage multiple customer interactions and prioritize tasks.
- Valuable attention to detail and documentation skills.
- Willingness to work from the Bengaluru office.

Preferred Skills
- Experience in voice, email, or chat support.
- Knowledge of SLA, TAT, CSAT, and escalation management.
- Experience working in a high-volume customer support environment.
- Ability to work independently as well as with cross-functional teams.

Compensation & Location

Salary: ₹28,000/month

Location: Bengaluru

Experience: 1–3 years

Joining: Immediate/short notice preferred

Work Type: Full-time, On-site

Key Skills

Customer Support | Customer Service | Voice Process | Email Support | Chat Support | CRM | Ticketing | SLA | TAT | Complaint Handling | Escalation Management | MS Excel | Communication Skills | Problem Solving

Pay: ₹25,000.00 - ₹28,000.00 per month

Work Location: In person

📌 CSE (Customer Support Executive) (Bengaluru)
🏢 Xpressedu
📍 Bengaluru