Handle customer calls, emails, and/or chat interactions professionally.
Understand customer requirements and provide appropriate solutions.
Resolve customer complaints and queries within the defined timelines.
Maintain accurate records of customer interactions and transactions.
Follow company policies, processes, and quality standards.
Meet daily, weekly, and monthly performance targets.
Escalate complex issues to the appropriate team or supervisor.
Ensure a positive customer experience during every interaction.
Maintain confidentiality of customer and company information.