Role & responsibilities
Cluster Operations Leadership
Lead and manage a team of (CLMs & ACLMs) to ensure smooth day-today functioning of all assigned clusters.
Drive key operational metrics such as booking loss reduction, Estimated Order Bridge (EOB) tracking, utilization, and on-time service delivery.
Implement SOPs and ensure adherence to operational standards across clusters.
Monitor performance dashboards, analyze data trends, and proactively resolve bottlenecks.
Market Expansion & Scaling
Lead hood launch readiness across manpower, training, and logistics in coordination with the Senior Manager Cluster Operations.
Ensure seamless rollout of new service zones with robust execution discipline.
Partner with central and product teams to operationalize new processes and tools efficiently.
People & Supply Management
Manage supply health at the cluster and hood level, ensuring optimal service expert availability and performance.
Drive retention, productivity, and engagement initiatives for on-ground teams.
Build a culture of performance, ownership, and continuous improvement among (CLMs & ACLM’s) and service experts.
Process Excellence & Continuous Improvement




Track and report operational KPIs (TAT, utilization, service quality).
Identify performance gaps, suggest process improvements, and implement automation or standardization where needed.
Support the design and execution of pilot initiatives aimed at improving customer experience and operational efficiency.
Stakeholder Management & Reporting
Collaborate with cross-functional teams (central ops, training, supply, and city leadership) to ensure alignment and issue resolution.
Provide regular performance updates and insights to the Senior Manager – Cluster Operations.
Support business reviews with data-driven recommendations and action plans.

Preferred candidate profile
4 to 7 years of experience in operations, logistics, last-mile delivery, or high-growth startup environments.
Strong leadership and team management experience across multi-layered structures.
Analytical mindset with data-driven decision-making skills.
Excellent communication, stakeholder management, and leadership abilities.
Hustler attitude with the ability to thrive in quick-paced, agile environments

📌 Regional Cluster Manager Operations Kolkata (India)
🏢 Snabbit
📍 India