Role: Senior Operations Manager-BPO6 /n Experience: 14+ Years /n Location: Nagpur /n Only the candidates who are residing or willing to reside in Nagpur must apply /n Must Have: /n Working as Senior Operations Manager or prior experience as a senior manager /n Insurance domain experience- MANDATORY /n Life and Pensions /n Currently in a leadership role working in an MNC BPO driving people & organizational initiatives across different sites /n Project Management experience /n Experience in the use of technical/statistical tools to drive process improvements. /n Experience in Client-facing projects in a consulting and/or technology qualified services organization. /n Responsibilities: /n Experience in managing large programs of 250+ FTEs /n /n
Own and manage various offshore Customer Journeys & new Transitions

/n
As part of the team, the individual will manage end to end journey for offshore team

/n
The Lead will own the day-to-day operations for this team and closely work with the Onshore Journey lead and offshore Head.

/n
Robust and proven track record in delivering large sized transformation programs

/n




Manage end to end offshore Ops delivery for Back Office, digital channels and Transformation and PnL for the span

/n
Will also be responsible for driving improvement customer experience and transformation across the journeys

/n
Impeccable operational acumen and ability to problem solve and resolve conflict

/n
Experience in Client Relationship Management – engaging with onshore leads, key client stakeholders, understanding their requirements and Outsourcer's ability to meet them

/n
Experience of Driving Digital Transformation across a portfolio of accounts.

/n
Ensure resources, capabilities and capacity to meet Customer requirements.

/n
Initiate process, productivity and service improvements to improve Customer Satisfaction

/n
Demonstrates a breadth and depth of operational service delivery management expertise, in an international workplace.

/n
Experience in managing/supporting transitions of complex projects.

/n

📌 Senior Operations Manager Kamptee
🏢 Tata Consultancy Services
📍 Kamptee