We are hiring Senior ServiceNow Customer Service Management specialists to support enterprise customer experience transformation initiatives. The role involves designing and implementing scalable customer service solutions using the ServiceNow platform.
Responsibilities
Design and implement ServiceNow CSM solutions.
Configure Case Management processes.
Develop customer-facing portals.
Build integrations with external systems.
Automate customer service workflows.
Support enterprise-scale implementations.
Mandatory Skills
ServiceNow CSM
Customer Service Management
Case Management
JavaScript
Integrations
Preferred Skills
Service Portal
REST APIs
Flow Designer
Omnichannel Solutions