Role & responsibilities
Key Account Management
Develop and implement strategic plans for assigned key accounts.
Build and maintain strong, long-term relationships with key customers and decision-makers.
Drive volume, revenue, profitability and market-share growth across key accounts.
Understand customer requirements and develop customized business solutions.
Business Development & Growth
Identify new business opportunities within existing and potential key accounts.
Develop annual account plans, sales strategies and business proposals.
Drive customer expansion, current product prospects and incremental business.
Monitor market trends, competitor activities and changing customer requirements.
Commercial & Negotiation
Lead negotiations related to pricing, promotions, margins, contracts and commercial terms.
Ensure agreements are aligned with company policies and profitability objectives.
Monitor account-wise profitability, targets and budgets.
Identify opportunities for cost optimization and revenue enhancement.
Customer Relationship Management
Establish robust relationships with senior-level stakeholders.
Act as the primary escalation point for key customer issues.
Ensure high levels of customer satisfaction and timely resolution of concerns.
Conduct regular business reviews with key customers.
Preferred candidate profile
10-11yrs of experience
Key account revenue and volume growth
Account profitability and margin improvement
Customer retention and satisfaction
New business development
Achievement of sales targets
Forecast accuracy
Collection/credit performance
Successful execution of customer agreements and commitments
Growth in strategic/key accounts