Responsible for managing, monitoring, troubleshooting, and optimizing enterprise SD-WAN and network infrastructure in a 24x7 operations workplace. Acts as the highest level of technical escalation within operations, ensuring network availability, performance, security, and service continuity.

Monitor and manage SD-WAN infrastructure across multiple sites and regions.Configure and troubleshoot SD-WAN policies, application-aware routing, path selection, and WAN optimization features.Perform root cause analysis (RCA) for SD-WAN-related incidents.Manage device onboarding, provisioning, and lifecycle activities.Ensure optimal performance of internet, MPLS, broadband, and LTE connectivity.

Support and maintain LAN, WAN, WLAN, and Data Center networks.Troubleshoot routing and switching issues involving:
BGP
OSPF
EIGRP
Static Routing
VLANs
STP
HSRP/VRRP

Manage network performance and capacity planning.Handle incident, problem, and change management activities.

Incident and Problem Management
Act as L3 escalation point for critical network incidents.




Conduct detailed packet analysis using tools such as Wireshark.
Coordinate with ISPs, carriers, and vendors for issue resolution.
Lead Major Incident Management (MIM) calls and provide technical guidance.
Prepare post-incident reports and preventive action plans.

Security and Compliance
Support firewall and network security operations.
Ensure compliance with organizational security policies.
Review access requests and network security changes.
Assist during vulnerability assessments and audits.

Change and Release Management
Review and implement network-related changes.
Perform risk assessment and rollback planning.
Participate in maintenance windows and infrastructure upgrades.
Validate successful implementation post-change.

Required Skills
service delivery
service assurance
network monitoring
incident management
sd-wan
network infrastructure
wan optimization

📌 Sr Lead Service Delivery & Management Pune
🏢 Sourceo
📍 Pune