JOB DESCRIPTIONPosition: Assistant Store Manager

Department: Retail / Store Operations

Industry: Jewellery / Lab-Grown Jewellery

Reports To: Store Manager / Retail Head

Location: [Location]

Employment Type: Full-Time

Job Purpose The Assistant Store Manager will support the Store Manager in managing the day-to-day operations of the showroom, driving sales, ensuring excellent customer service, maintaining store standards, and coordinating with internal teams. The role requires strong team handling, sales follow-up, operational discipline, and a customer-first approach.

Key Responsibilities

1. Store Operations

- Support the Store Manager in managing daily showroom operations.
- Ensure the showroom is maintained as per company standards.
- Monitor store opening and closing procedures.
- Ensure proper handling, display, and security of jewellery.
- Maintain discipline and operational efficiency within the store.
- Ensure all SOPs and company policies are followed.

2. Sales & Business Development

- Support the team in achieving daily, weekly, and monthly sales targets.
- Actively participate in customer handling and sales conversion.
- Monitor individual team performance and follow up on pending enquiries.
- Ensure proper follow-up with customers for quotations, appointments, and pending orders.
- Encourage repeat business and customer referrals.
- Identify opportunities to increase showroom sales and average order value.

3. Team Management

- Assist in managing and supervising the showroom team.
- Allocate daily responsibilities and ensure timely completion of tasks.
- Monitor attendance, punctuality, grooming, and overall discipline.
- Conduct regular team briefings and communicate targets and priorities.




- Support team members in handling difficult customers and sales situations.
- Provide feedback and escalate performance or behavioural concerns to management.

4. Customer Experience

- Ensure every customer receives a professional and personalised experience.
- Handle important, high-value, or escalated customer interactions.
- Resolve customer concerns professionally and promptly.
- Maintain strong relationships with existing customers.
- Ensure customer enquiries and requirements are followed up until closure.

5. Inventory & Jewellery Handling

- Assist in monitoring stock movement, transfers, and showroom inventory.
- Ensure jewellery is handled carefully and securely.
- Coordinate with the inventory and operations teams regarding stock requirements.
- Support regular stock checking and reconciliation.
- Immediately report any mismatch, damage, loss, or discrepancy to management.

6. Coordination & Follow-Up

- Coordinate with sales, inventory, production, procurement, accounts, and management teams.
- Follow up on customer orders and ensure timely completion.
- Track pending activities and ensure they are closed within the required timeline.
- Communicate order and customer requirements accurately to relevant departments.

7. Reporting & Documentation

- Maintain daily sales and store operation reports.
- Track enquiries, appointments, conversions, pending orders,



and customer follow-ups.
- Monitor team performance and share updates with the Store Manager.
- Maintain accurate records related to customers, sales, stock, and store activities.

Required Skills & Competencies
- Strong communication and interpersonal skills.
- Valuable sales and customer-handling abilities.
- Leadership and team-management skills.
- Robust follow-up and coordination skills.
- Ability to handle multiple customers and tasks simultaneously.
- Good problem-solving and decision-making abilities.
- Strong attention to detail.
- Professional grooming and personality.
- Basic knowledge of MS Excel, CRM, and reporting systems.
- Ability to work under sales targets and deadlines.
- Jewellery retail experience will be an advantage.

Key Performance Indicators (KPIs)
- Achievement of showroom sales targets.
- Sales conversion and average order value.
- Customer satisfaction and repeat business.
- Team productivity and performance.
- Enquiry and follow-up conversion.
- Timely closure of customer orders.
- Inventory accuracy and proper jewellery handling.
- Compliance with store SOPs.
- Store discipline, presentation, and operational efficiency.

Ideal Candidate The ideal candidate should be a customer-focused and sales-oriented leader who can independently manage day-to-day showroom activities, motivate the team, drive sales, and ensure smooth coordination between customers and internal departments.

Experience: 3–5 years in retail sales / jewellery / luxury retail / showroom operations preferred.

Pay: From ₹40,000.00 per month

Benefits

- Flexible schedule
- Leave encashment
- Provident Fund

Work Location: In person

📌 Assistant Store Manager (Bandra West)
🏢 ROOMY'S JEWELERY
📍 Bandra West