As a Customer Service - Team Leader, you will be responsible for consistently meeting and exceeding individual goals while driving the team towards department goals. You will demonstrate a proven capacity to resolve customer issues quickly along with coaching and training others to resolve customer issues. /n With solid de-escalation skills and a customer-centered mindset, you will maintain a high level of /n professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. /n Primary Duties and Responsibilities: /n /n
Provide team with support and be available to answer questions

/n
Monitoring and driving phone queues, inboxes, and portals to decrease ABN (Abandonment) rates, lowering wait and response times.

/n
Handle customer escalations through completion.

/n
Prepare monthly reports.

/n
Manage team schedule.

/n
Deliver recent hire and continuous training courses.

/n
Perform additional duties as assigned.

/n /n Skills Required: /n /n
Strong organizational skills

/n
Excellent written and verbal communication skills

/n
Ability to communicate effectively with internal and external customers

/n




Proven ability to multi-task and manage timelines and deadlines

/n
Pay close attention to detail, accuracy, and completeness

/n
Ability to retain large amounts of information

/n
Demonstrate robust problem-solving skills, and customer service skills

/n
Proficient computer skills including using Microsoft Office Suite, particularly Excel, Outlook, Word, and Power Point

/n
Ability to learn specialized software programs and navigate company databases

/n
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

/n
Ability to use sound judgement to make good decisions based on information gathered and analyzed

/n /n Education and Experience: /n /n
2+ years of Customer Service Supervisor experience, preferred

/n
4+ years of customer service experience, strongly preferred

/n
High school diploma or equivalent, required

/n /n Rotational Shift and Rotational Week Offs. /n Must be comfortable working in US shifts.

📌 Urgent Hiring For Team Leader Immediate Joiners Only Pune
🏢 Advait Techserve
📍 Pune