Job DescriptionTCS has been a excellent pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
nWhat we are looking for
nRole: Service Desk QA
nExperience Range: 5 to 8 Years
nLocation: Chennai, Bangalore
nInterview Date: Saturday Online
nMust Have:
n
n
Technical and system expertise: Networking, Active Directory, DNSn
Proven customer support experience via phone, remote tools, and ticketing systemsn
Excellent analytical, communication, written, verbal, and presentation skillsn
Robust problem-solving and troubleshooting abilities; able to diagnose and resolve L1/L2 issuesn
Time management, teamwork, and collaboration across cross-functional teamsn
Ability to identify/diagnose issues, categorize/record queries, and advise users on appropriate actionsn
Ownership to monitor issues start-to-resolution and escalate per matrixn
Grooming team members to influence upskilling and productivityn
Well organized,



able to multi-task with minimum supervision and quick learning skillsn
Strong interpersonal and negotiation skills to collaborate with infra/network/app teamsn

nGood to Have:
n
n
Well organized with ability to multi-task and work with minimum supervision with quick learning skills.n
Robust interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issuesn

nEssential:
n
n
Achieve SLAs/OLAs; govern KPIs (FCR, MTTR, AHT, backlog hygiene, CSAT).n
Ability to Leadn
Ability to upskill and track learning progress of teamn
Ability to attend / present weekly, monthly reports to clientsn
Coach, mentor, schedule/workforce management; performance reviews and skill uplift.n

nMinimum Qualification:
n
n
15 years of full-time educationn
Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)n

📌 Service Desk Qa Saturday Online Drive Vasanthanagar
🏢 Tata Consultancy Services
📍 Vasanthanagar