Job DescriptionAbout the Company
nProduct Analyst – Job Description The role requires an individual who takes ownership to resolve customer issues and responds appropriately.
nAbout the Role
nThe role requires an individual who takes ownership to resolve customer issues and responds appropriately.
nResponsibilities
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- Resolving tickets received from clients within defined SLAn
- Coordinate with developers for the issues received in tickets to fix it for clientsn
- Follow up with other teams on the issues which require code change and inform the clients accordinglyn
- Coordinate with US team to get input on ticketsn
- Regularly reviews incidents loggedn
- Uses technical understanding to question and resolve issues raised by clientsn
- Ensures all calls logged are clearly written so that any team member can understand the issuen
- Takes day to day responsibility for resolving issues through CRM tooln
- Understands and executes against agreed processes for implementing fixes/changesn




- Provides regular client and internal communication on assigned activity and incidents - highlighting any issues that might impact delivery in the defined timescales to Team Leader/Support Managern
- Escalates to Team Leader/Support Manager when there are resource conflicts, or when SLA's are at risk of not being metn

nQualifications
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- Experience on Oracle or Microsoft SQL server database - Certification preferred but not mustn
- Client interaction exposuren
- Valuable communication skills, Verbal and Written both, is a MUSTn
- Please note that this role works on a rotational / US shifts and weekend shifts (Rotational)n

nRequired Skills
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- 0-1 year of experiencen
- Only candidates who can join immediately will be preferred.n
- Able to share ideas with the team and self-confidentn
- Go-getter and solution-oriented personalityn
- Very quick learner and keen to learn new thingsn

nPreferred Skills
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- A continual desire to go above and bey

📌 Product Analyst (Mandvi)
🏢 Exxat
📍 Mandvi