Sr. CSR (Senior Customer Service Representative) - Key Responsibilities (Points)
Role Summary
Implement retail SOPs and ensure a seamless customer shopping experience.
Support achievement of store sales targets and operational excellence.
Maintain retail standards, floor hygiene, and customer service standards.

Sales Responsibilities
Drive sales budgets and sell-through targets for assigned brands.
Review brand sales performance against targets and take corrective actions.
Provide feedback on previous season product performance.
Support initiatives to improve sales conversion and customer engagement.

Store Operations Responsibilities
Adhere to all retail SOPs, operational processes, and omni-channel guidelines.
Implement and maintain planograms as per company standards.
Upload planogram photographs in Wooqer within defined timelines.
Share planogram feedback and execute approved corrective measures.
Ensure Visual Merchandising (VM) guidelines are followed.
Use appropriate fixtures, hangers, stickers, and displays.




Conduct competitor visits and share market intelligence.
Assist in cashiering activities and support the no-cashier model when required.
Maintain floor hygiene, retail standards, and store presentation.

Stock Management Responsibilities
Receive stock as per inward stock procedures.
Report stock discrepancies immediately.
Pick, pack, and hand over stock as per outward stock processes.
Conduct perpetual inventory checks and global stock counts.
Monitor and control stock shrinkage and losses.
Report theft, negligence, and stock damage cases.
Ensure all merchandise has correct barcodes, price tags, and security tags.
Identify and segregate damaged stock for necessary action.

Customer Service Responsibilities
Follow customer service standards: Greet, Engage, and Convert.
Address findings from mystery audits and implement improvements.
Communicate ongoing marketing and promotional campaigns to customers.

📌 Senior Assistant Bengaluru
🏢 Landmark Group
📍 Bengaluru