Overview

The Salesforce Administrator (BA), Customer Systems Owner is responsible for Salesforce functionality supporting Customer Support, Onboarding, and Customer Success teams across Mixed Use. This role ensures effective service operations, scalable post-sale workflows, and solid customer experience enablement.

This individual will partner with Support and Customer Success leadership to identify operational improvement opportunities, optimize workflows, and support scalable customer-facing processes. The ideal candidate combines Salesforce administration expertise, service operations knowledge, robust stakeholder communication skills, and a proactive process improvement mindset.

This role is focused on customer operations efficiency, workflow optimization, user adoption, and scalable service delivery.

Responsibilities
Partner with Customer Success, Support, and Operations stakeholders to gather requirements and translate business needs into scalable Salesforce solutions
Document business processes, requirements, solution designs,



and testing plans to support successful implementation and user adoption
Own Case, Asset, Work Order, and related service management processes within Salesforce
Manage support workflows, queues, SLAs, escalation paths, and service operations processes
Optimize onboarding workflows and time-to-value processes
Support Customer Success workflows, lifecycle management, and operational reporting
Maintain and improve reporting and dashboards related to support and customer operations performance.
Manage tools and integrations supporting customer operations, including TaskRay and TalkDesk
Identify inefficiencies and proactively recommend process improvements
Gather requirements, define scalable solutions, and support operational improvements aligned to customer experience goals
Drive user adoption, enablement, documentation, and training for Support and Customer Success teams
Support continuous improvement initiati

📌 Salesforce Administrator Hitec City
🏢 RealPage
📍 HITEC City