Job DescriptionTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
NWhat we are looking for
NRole: Service Desk QA
NExperience Range: 5 to 8 Years
NLocation: Chennai, Bangalore
NInterview Date: Saturday Online
NMust Have:
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Technical and system expertise: Networking, Active Directory, DNS N
Proven customer supportexperience via phone, remote tools, and ticketing systems N
Excellent analytical, communication, written, verbal, and presentation skills N
Strong problem-solving and troubleshooting abilities;
able to diagnose and resolve L1/L2 issues N
Time management, teamwork, and collaboration across cross-functional teams N
Ability to identify/diagnose issues, categorize/record queries, and advise users on appropriate actions N
Ownership to monitor issues start-to-resolution and escalate per matrix N
Grooming team members to influence upskilling and productivity N
Well organized,



able tomulti-task with minimum supervision and quick learning skills N
Solid interpersonal and negotiation skills to collaborate with infra/network/app teams N

nGood to Have:
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Well organized with ability to multi-task and work with minimum supervision with quick learning skills. N
Solid interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues N

nEssential:
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Achieve SLAs/OLAs;
govern KPIs (FCR, MTTR, AHT, backlog hygiene, CSAT). N
Ability to Leadn
Ability to upskill and track learning progress of team N
Ability to attend / present weekly, monthly reports to clients N
Coach, mentor, schedule/workforce management;
performance reviews andskill uplift. N

nMinimum Qualification:
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15 years of full time education N
Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable) N

📌 Service Desk Qa Saturday Online Drive Karnataka
🏢 Tata Consultancy Services
📍 Karnataka