17 Sep
|
Artium Academy
|
Chennai
17 Sep
Artium Academy
Chennai
Job DescriptionHiring | Centre Head | Chennai
nLocation: Chennai, Tamil Nadu
nExperience: 5+ years
nEmployment Type: Full-Time
nLanguages: Tamil & English
nAbout Artium Academy
nArtium Academy is India's #1 Music Academy, on a mission to make high-quality music education accessible and enriching for learners across the globe.
nWe are looking for an experienced Centre Head to take ownership of our Chennai centre — driving people, operations, customer experience, sales, renewals, and revenue growth.
nIf you are someone who can lead a team, build robust customer relationships, run operations seamlessly, and think like a business owner, this role could be for you.
nWhat You'll Be Responsible For
nCentre & Operations Management
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Own the day-to-day operations and overall functioning of the centre.n
Ensure a welcoming, organized, and efficient centre workplace.n
Manage administration, utilities, supplies, housekeeping, maintenance, and other operational requirements.n
nPeople & Team Leadership
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Lead teachers and non-teaching staff,
including scheduling, attendance, leaves, and performance.n
Build a team-oriented, accountable, and positive team culture.n
Resolve team concerns and ensure smooth coordination across functions.n
nLearner & Parent Experience
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Build strong relationships with learners and parents.n
Address concerns, resolve escalations, and ensure high customer satisfaction.n
Create a consistently excellent learner experience throughout the journey.n
nSales & Revenue
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Own centre-level sales and revenue targets.n
Handle walk-ins, understand customer needs, present offerings, and convert enquiries into enrollments.n
Coach and support the Academic Counsellor to improve conversions.n
Drive learner renewals and retention through proactive engagement and issue resolution.n
nGrowth & Business Performance
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Identify opportunities to improve enrolments, retention, and centre reve
📌 Center Head Chennai
🏢 Artium Academy
📍 Chennai