Job DescriptionJob Summary
nResponsible for supporting business processes within Global Business Services, driving program management including but not limited to governance, transition and continuous improvements
nJob Responsibilities
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Responsible for operational excellence in line with GBS operating model by driving governance framework as per GBS operating modeln
Drive governance for GBS operational plansn
Publish operational dashboards. Trend and analyze for governancen
Track execution of operational actions. Report against plan on outcomes realized from actionsn
Champion Continuous Improvement Initiatives at GBSn
Drive meeting as per agreed governance framework for all processesn
Ensure transition excellence by implementing 6D methodology for all process transfersn
Manage RAID (Risk, Action, Issue, Decision) across GBS for people, process and systemsn
Escalate process risks and issues appropriately collaboratively with the Service Leaders and Operational Leadersn
Support Quality Management Team for activities as alignedn




Support regulatory and customer audits, when requiredn
Escalate unresolved issues to immediate supervisorn
Works in a safe manner collaborating as a team member to achieve all outcomes.n
Demonstrate Behaviours that exhibit our organizational Values: Collaboration, Courage, Perseverance, and Passion.n
Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Setting policies, and HR policies.n
All other relevant duties as assigned.n

nJob Requirements
nEducation
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Minimum Post Graduate, preferably in the field of Life-sciencesn

nKnowledge, Skills and Abilities
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Excellent communication skillsn
Multitasking and positive at analyticsn
Adept with Microsoft office suite of applicationsn
Capability to work in a matrix workplacen

nExperience
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5-

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