Job DescriptionProcess Trainer- Customer Service | US
nLocation: Mohali
nShift: US Shift
nExperience: 3+ Years (2+ Years as Process Trainer on paper)
nWhat You'll Do
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Train & Onboard: Lead Recent Hire Training (NHT) focused on retention strategies, scripts, and product updates.n
Upskill & Coach: Run targeted refresher sessions, 1-on-1 nesting support, and floor coaching with QA to boost bottom performers.n
nWhat We're Looking For
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Experience: 3–5 years in a BPO/International Call Center setting, with 2+ years as a Process/Product Trainer in Customer Care/Retention.n
Core Strengths: Exceptional soft skills delivery, objection handling, de-escalation, and retention metrics (Churn, Save Rate, AHT, CSAT/NPS).n
📌 Process Trainer Customer Service Us Nagar (India)
🏢 Impetus Career Consultants
📍 India
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