Job DescriptionSERVICE REQUEST CATALOGUE MANAGER
nWe are specifically looking for candidates with 4.8 to 7 years of Total & relevant experience only.
nKey Responsibilities:
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Take the ownership to oversee the day-to-day operations relating to Asset & Configuration Managementn
Responsible for requirement gathering for addition/modification of a SR on the SR catalog.n
Responsible to perform analysis on the SR that has been requested for decommissioning.n
Responsible to perform functional testing and liaise with key contact person for conducting UATn
Responsible to provide the progress update on the SR catalog requests to service request catalog managern
Will closely work with Tools technical consultant to ensure the requirements are well understood and SR gets configured as intendedn
Training material preparation updates and version controln
Testing the workflows, approvals, Task Assignments, SLA, Notificationsn
Proper documentation and reporting of the test results and bugs/defects identified.



(Defect Tracking and defect control is out of scope for this role)n
Training the business users, IT Users and fulfillment groups on the newly added SRsn
Maintaining information about services and service offerings contained in the active service catalog.n
Verifying service and service offering information is accurate and complete, and providing it to consumers through the consumer self-service portal.n
Publish Catalogue, Communication &handle; Trainings for Service Request Catalogue Managementn
Analyse Trend (Generic Request) and propose addition/retirement to Service Cataloguen
Decision on the addition/retirement to the Service Catalogue (through Change Management Process)n
Modification/Update to the Catalogue Design (through Change Management Process)n
Modification/Update to the Catalogue in ITSM Tool(through Change Management Process)n

nQualifications/Skills:
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Very robust Influential relationship management

📌 Service Request Catalogue Manager Ghaziabad
🏢 HCLTech
📍 Ghaziabad