Team - CRM & Phone Banking, Liabilities. Branch Banking and Retail ChannelsINTERNAL USAGE:No. of Vacancies:1Reports to:VP/SVPIs a Team leader?YTeam Size: Grade:M/SM/AVPBusiness:BSGDepartment:BSGSub-Department:CRM & Phone Banking, Liabilities. Branch Banking and Retail ChannelsLocation: About Business Solutions Group (BSG)Business Solutions Group in any bank plays a very vital role in designing, developing and implementing solutions which are robust, stable, effective and scalable. This Unit performs a 360 degrees role in designing solutions which are customer friendly, operationally effective, risk conscious, cost effective and regulatory compliant.About the Role
This role plays a very critical role in Digital Channels, BSG Unit to design and implement technology solutions catering to
Processes for various lines of business viz. Retail Banking & Digital Banking
Will need to manage multiple projects on Internet Banking, Mobile Banking, WhatsApp Banking, Chatbot, Garages etc.
Digital solutions around the above products and processes
Sales, Product,



Compliance and Operations units managing the above products

Key Responsibilities
To possess complete ownership of the Business Requirements/Solutions for any recent Business initiative or customizations in the existing solutions
To prepare / review Business Requirement Document and Functionality Specifications documents
To take complete ownership of functionality testing of relevant applications
To design process flow changes, in partnership with Operations and Business Units
To take ownership of resolution of all functional issues/bugs in the systems
To address impact of regulatory changes on the system functionalities and ensure compliance
To interface with Regulators/Audit/Compliance with regard to explaining the system functionalities

QualificationsOptimal qualification for success on the job is:
Graduation/Post Graduation with relevant project management / system implementation experience with st

📌 Bsg:team Crm & Phone Banking, Liabilities, Branch Banking And Retail Channels Mumbai (India)
🏢 Axis Bank
📍 India