ROLE SUMMARY
Own the reliability and infrastructure layer that keeps DialNexa's real-time voice platform running. We are moving to Kubernetes as a core part of our infrastructure evolution, and this person will be central to making that happen. This role is hands-on, high ownership, and built for someone who is comfortable being the person others lean on when things go wrong at 2 am.
RESPONSIBILITIES
Infrastructure and Kubernetes Migration
Lead and execute the migration of existing services to Kubernetes
Design and maintain cluster architecture, workload configurations, namespaces, and resource policies
Manage infrastructure as code using Terraform across Azure and GCP environments
Keep settings consistent across development, staging, and production

CI/CD and Developer Experience
Build and maintain CI/CD pipelines that let the engineering team ship quick without breaking things
Work closely with backend and full-stack engineers to make deployments smooth, repeatable, and protected
Improve deployment reliability through better rollout strategies, rollback mechanisms,



and environment parity

Monitoring and Alerting
Own the observability stack using Grafana and Prometheus
Build dashboards and alerts that give the team real visibility into system health, not just vanity metrics
Track and improve p95 and p99 latency across critical services
Proactively spot degradation before it becomes an incident

Incident Response
Be the first line of defence when production issues come up
Own incident response from detection through to resolution and post-mortem
Build runbooks and processes that reduce mean time to recovery over time
Make sure the same incident does not happen twice

MUST HAVE
1 to 3 years of experience in an SRE, DevOps, or infrastructure engineering role
Hands-on experience with Kubernetes, you have deployed and managed workloads in production, not just in tutorials
Working knowledge of Terraform or similar IaC tools
Experience

📌 Site Reliability Engineer Bengaluru (India)
🏢 DialNexa
📍 India