Job description
Learning Operations Manager | Onsite - Noida, India | Open to India-based candidates only
Position Type: Full time employee
Location: Onsite - Noida, India
Our learning operations for a large-scale UAE client program need someone who can run the administrative engine behind the scenes: scheduling, contractor and vendor support, onboarding, and day-to-day coordination across multiple sites. This role owns that operation end to end and leads the teams who deliver it.
What you'll do
Oversee administration and coordination across the account's learning operations, setting service standards and monitoring performance against SLAs
Manage training scheduling across multiple UAE sites, working through onsite Training Coordinators to resolve conflicts and balance capacity
Own vendor management and Employer of Record (EOR) administration
Run onboarding for current joiners and contractor trainers, including access, equipment, and induction
Coordinate contractor support and manage contractor performance, quality, and compliance
Set up and run triage for learning operations mailboxes, keeping response times on track and escalating complex issues appropriately
Maintain administrative compliance, documentation, and audit readiness
Lead and develop the Training Coordinator and LMS Administrator teams
Job requirements
What you bring
7+ years in learning operations, training administration, or operational management
A track record managing multi-site operations, ideally remotely or across time zones
Experience with contractor management, vendor coordination, and EOR or third-party employment administration
Experience leading and developing administrative or coordination teams
A solid grasp of service-level management and compliance requirements
Bachelor's degree required; Lean/Six Sigma or operations management certification is a plus
This is the role that keeps a complex, multi-site operation running. If that kind of responsibility appeal