Customer Service Support Manager

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

4 year(s)

4 year(s)

Apply By

Not Provided

Posted few hours ago

Job

Be an early applicant

About the job
Min 4 - 6 Yrs in Customer Relations or Support
Have to Lead and Managing Teams
To develop Customer Service Strategies
To Analyse Customer Feedback
Work with other departments (sales, marketing, product) to improve the overall customer experience and ensure alignment on customer-centric strategies.
Should have positive experience with tools like Freshdesk/Zoho Desk, and the ability to handle escalations, returns, delays, and customer dissatisfaction professionally.
Strong Customer Service and Customer Support skills, with a focus on professionalism and empathy.
Experience driving Customer Satisfaction through service quality, feedback management, and issue resolution.
Analytical Skills to interpret support metrics, identify trends, and implement data-driven improvements.
Handle escalated customer issues and ensure timely and effective resolution.




Manage the customer service department budget effectively.
Hindi Speaking is an Added Advantage

Note: Workdays: Monday to Saturday

Job Type: Full time

Benefits:
Leave encashment
Paid sick time
Provident Fund

Earn certifications in these skills

Who can apply

Only those candidates can apply who:
have minimum 4 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Market-competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Customer Service Support Manager Tamil Nadu (India)
🏢 GALAXY INCORPORATION
📍 India