Job DescriptionWe are seeking a strategic leader to join our Claims Advocacy team as a Associate Director in Mumbai.
NThis role will provide strategic leadership and oversight to drive the growth, effectiveness, and excellence of our Claims Advocacy practice while serving as a trusted advisor to our US&C; Claims Advocacy leadership. The role will play a pivotal role in leading the IKS Claims Advocacy team, managing stakeholder relationships, driving strategic initiatives, and fostering a high-performing team culture.
NWe will count on you to:
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Serve as a strategic partner to US&C; Claims Advocacy team, providing support & guidance in the development and execution of strategic initiatives N
Play a pivotal role in aligning IKS Claims Advocacy delivery support with long-term strategic objectives of the US&C; Claims Advocacy leadership N
Develop and Implement strategies / frameworks to drive practice growth, ensuring enhanced stakeholder / client experience N
Facilitate effective communication across departments and teams,



ensuring alignment and coordination of efforts N
Act as an escalation point and lead the discussion to manage and mitigate complex situations and scenarios. N
Define, monitor, and report on team KPIs, SLAs, and quality metrics, escalating risks to senior management as appropriate. N
Drive continuous improvement initiatives within the Claims Advocacy function, leveraging technology, data analytics, and process optimization to enhance efficiency and business outcomes. N
Produce and present management information, reports, and stewardship materials to leadership in a timely manner. N
Liaises with Operationsteam regarding claims processing and client feedback to facilitate smooth functioning of the claims process to support generation of revenue for team. N
Help in developing and promoting Claims Advocacy proposition through thought leadership, insights publications, and various engagements. N
Build and maintain tr

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