Desktop Support/Production Support position is available within the Platform Operations team. This role involves providing basic application and infrastructure support by troubleshooting, resolving, and maintaining software.
Job Title
Desktop Support/Production Support Engineer
Responsibilities
Provide basic application and infrastructure support by troubleshooting and resolving issues.
Maintain software applications to ensure smooth operations.
Collaborate with the development team to escalate complex issues.
Document support processes and procedures for future reference.
Required Skills
Proven experience in desktop support or production support roles.
Solid troubleshooting skills to identify and resolve technical issues.
Knowledge of software applications and infrastructure components.
Excellent communication skills to collaborate with cross-functional teams.
Ability to document support processes accurately.
Desirable Skills
Certification in desktop support or relevant field.
Experience with ticketing systems for issue tracking.
Familiarity with ITIL framework for service management.
Education Qualification
Bachelor's degree in Computer Science, Information Technology, or related field.
Relevant certifications in desktop support or production support are a plus.