Customer Retention Specialist
Hobfit · Faridabad, Haryana (Onsite)

Company Description

HOBFIT is a tech-enabled women's health platform transforming the way women approach holistic wellness. By combining medical expertise, AI-powered fitness, personalized nutrition, and habit-based coaching, we empower women to achieve sustainable, long-term health outcomes through science-backed care. Trusted by over 500,000 users across India and the UAE, HOBFIT serves women at every stage of their health journey.

Role Description

We are looking for a Retention Specialist with robust communication, persuasion, and customer relationship skills. This is a sales-focused retention role involving customer calls, objection handling, follow-ups, and re-engagement.

Responsibilities:
Connect with existing customers via calls and other channels to understand needs, concerns, and expectations.
Handle objections, customer concerns, and disengagement using effective sales and persuasion techniques.




Build robust customer relationships and drive retention, conversion, renewals, and customer engagement.
Conduct regular follow-ups and maintain accurate customer records.
Collaborate with internal teams to resolve customer issues.
Consistently achieve sales, retention, conversion, and quality targets.

Requirements:
6+ months of experience in Sales, Inside Sales, Telesales, Telecalling, Customer Retention, Customer Success, or CRM.
Bachelor's degree in any discipline.
Strong customer handling, objection-handling, problem-solving, and follow-up skills.
Comfortable making outbound calls and working with sales targets.

Note: Candidates must have at least 6 months of relevant sales/customer-facing experience.

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:
Leave encashment

Work Location: In person

📌 Customer Retention Specialist Faridabad
🏢 Hobit Technology Pvt.Ltd.
📍 Faridabad