Assistant Manager (Operations for Inbound & Outbound)

Job Description:

We are looking for an Assistant Manager to handle day-to-day operations for inbound and outbound processes. The role includes team management, performance monitoring, client coordination, and driving process improvements.‍

Key Responsibilities
Ensure customer-centric operations with strong internal policy adherence
Manage attrition by guiding and supporting team members
Support current joiners with smooth onboarding and work workplace adaptation
Track and review client KPIs with internal teams
Maintain ABCD ranking for CSA/TL teams
Drive process improvements and reduce client escalations
Analyze VOC/VOB, MOMs, and market benchmarks to recommend improvements
Solid communication with clients and internal stakeholders
Basic MS Excel, Word, Outlook, and report handling

Eligibility Criteria:
Minimum Qualification: HSC Passed.
1 to 2 years of experience as Assistant Manager or Senior TL
Preferred experience in Airline process
Strong process, product, and industry knowledge‍

Work Details
Full Time
Shift: Day shift/ rotational (depending on process)

Navi Mumbai

📌 Assistant Manager Operations For Inbound & Outbound Navi Mumbai
🏢 ONE POINT ONE SOLUTIONS
📍 Navi Mumbai