Location: Bangalore
Department: Customer Support
Experience: 1–3 years
Industry Preference: Hospital / Healthcare experience preferred
Job Responsibilities
Handle patient and customer queries through calls and direct interactions.
Assist patients and attendants with information regarding appointments, departments, doctors, services, and hospital procedures.
Coordinate with internal departments to resolve patient/customer concerns promptly.
Handle complaints and feedback professionally and ensure proper follow-up until closure.
Maintain accurate records of customer interactions, complaints, and resolutions.
Coordinate with front office, billing, insurance, nursing, and other departments whenever required.
Make follow-up calls and collect feedback regarding patient experience.
Ensure a positive and qualified experience for patients and attendants.
Requirements
1–3 years of experience in customer support / customer service,
preferably from a hospital or healthcare environment.
Excellent verbal communication and interpersonal skills.
Valuable command of English and Kannada; Hindi/local language will be an added advantage.
Should be polite, patient, empathetic, and confident while interacting with patients.
Valuable problem-solving and coordination skills.
Professional grooming and a customer-focused approach.
Basic computer knowledge and documentation skills.
Candidates who can join immediately or within a short notice period are preferred.
Key Skills
Customer Support | Patient Handling | Communication | Complaint Handling | Patient Experience | Coordination | Follow-up | Healthcare/Hospital Experience