Company: Nova IVF Fertility – Surat

Location: Surat, Gujarat

Department: Front Office / Reception Employment Type: Full time

Experience: 0–7 Years (Freshers can apply) Qualification: 12th Pass or Any Graduate

About the Role

Nova IVF Fertility is looking for a friendly, well-groomed, and customer-focused Front Desk Executive to be the first point of contact for patients and visitors. The role involves managing appointments, patient registration, call handling, and ensuring a smooth front office experience in an IVF healthcare setting.

Key Responsibilities
Welcome patients, visitors, and consultants with professionalism and empathy.
Register new patients and maintain accurate records.
Schedule and manage doctor appointments and follow-ups.
Handle incoming phone calls and respond to patient enquiries.
Coordinate with doctors, nurses, billing, and laboratory teams for smooth patient flow.
Assist patients with registration forms and required documentation.
Maintain front desk reports and ensure reception area is organized.




Follow patient confidentiality and hospital SOPs at all times. South District, Delhi+1

Eligibility
Minimum 12th Pass (Graduation preferred)
0–8 years of experience in Reception, Front Office, Customer Service, or Hospital Front Desk
Freshers with excellent communication skills are encouraged to apply
Basic computer knowledge

Required Skills
Excellent communication in English, Hindi & Gujarati
Pleasant personality and professional appearance
Robust customer service and interpersonal skills
Good organizational and multitasking ability
Positive attitude and attention to detail

Why Join Nova IVF?
Opportunity to work with a leading IVF healthcare organization
Skilled training and career growth
Supportive and patient-centric work environment

Pay: ₹18,876.68 - ₹25,969.34 per month

Benefits:
Health insurance
Provident Fund

Work Location: In person

📌 Customer Care Executive Surat
🏢 Nova IVF Fertility
📍 Surat