About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work setting.
ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Job Description

Job Title

Executive- Customer Engagement (Agency)

Location

Pune B_Greenfield

Department

Operations

Function

Operations - Agency

Reporting to





Manager

Band

5

Key Responsibilities:
Managing office administration assets and upkeep of the same.
Agents Contracting
Current Business Processing
Banking of Initial & Renewal Premium
Managing Petty cash & vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues.
Audit Rating

Measure of Success:
Service to Delight- 3Days
Customer Engagement - 70%
Surrender Retention - 68%
NPS-85
100% Banking with 24 hours.
Vendor payment TAT should be < 10 days
Surrender Requests

State:

Maharashtra

Branch:

Pune B_Greenfield

Department:

Operations

Function:

Operations - Agency

Posted On:

19-Aug-2026

📌 Executive Customer Engagement Agency Maharashtra
🏢 AxisMaxlife
📍 Maharashtra